Bookme Help CentreAnswers to Common Questions
- Making a Booking and Bookme FAQs
- How does Bookme work?
- I'm having trouble selecting spaces and checking out
- I'm having problems processing my payment
- Cancellations, Refunds and Changes
- I'd like to cancel and find out if I can get a refund
- My operator cancelled my booking and I need a refund
- I want to make changes to my booking
- Booking Confirmation
- I can’t find my booking confirmation email
- Media Enquiries
- Information for the media and press
- Group Bookings
- Group Bookings
- Postal Address
- New Zealand postal address
How does Bookme work
I'm having trouble selecting spaces and checking out
If you are having trouble completing a booking this is most commonly due to using an out of date web browser. Updating your browser or downloading a new web browser, or trying again from a different device should solve this issue. If you have an AVG toolbar or similar application installed in your browser this can also disrupt correct function of the Bookme website, using a different web browser or different computer device without the AVG toolbar installed will return smooth functioning and enable completion your booking.
We recommend downloading up to date versions of either Chrome, Safari, Firefox or Microsoft Browsers (IE11/Edge) for the best Bookme experience.
If you are still having problems please contact us by emailing [email protected], and if possible include screen grab images of the issues you are experiencing.
I'm having problems processing my payment
Bookme accepts credit card payments via Visa, and Mastercard. We also accept account to account payments from the following New Zealand Banks: ASB, BNZ, KiwiBank & Westpac. A booking cannot be completed if you are trying to make a payment via some other card or method. Bookme only accepts bookings and payments via our secure online payment gateway with Payment Express
Bookme processes all of it’s payments via DPS Payment Express, Australaisia’s main high security payment gateway. Below is a trouble shooting check list to help you solve any issues you may be having
I'd like to cancel & find out if I can get a refund
Step 1: You must first first check your booking confirmation email for any specific terms, conditions or instructions relating to your booking. Unless your booking confirmation has specific instructions to the contrary you must contact the activity operator directly to let them know you wish to cancel and to see if this is possible within the terms of your booking - their contact details can be found on your booking confirmation email.
Step 2: Once you have completed Step 1 above you can complete your cancellation and apply for a refund by emailing [email protected] with your booking reference number. Please include your reason for cancellation and also the person your spoke to in Step 1
The operator cancelled my booking and I need a refund
If your booked activity was cancelled by the operator due to weather or for some other reason, and you have been unable to arrange to reschedule at another time you will be due a refund.
To process a refund you need to email the details including your booking reference to [email protected]
Once we have approved and processed a refund it can take up to 4 working days for banks to process and display this on your statement.
Bookme aims to process refunds in our payment system within 24 hours during normal business hours Monday - Friday
I want to make changes to my booking
I can’t find my booking confirmation email
If you haven’t received your booking confirmation email, please make sure you check your junk-mail folder.
If you still can’t locate it, please contact us by emailing [email protected] and we can reissue you with a confirmation.
I'd like to list my product on Bookme
Please use this form to contact us Operator sign-up. Someone will contact you directly once submitted.
Who can I contact to help with Airpoints enquiries on activity bookings?
The Air New Zealand Airpoints team can be contacted on New Zealand 0800 247 764
How can I claim missing Airpoints on my activity booking with Air New Zealand powered by Bookme?
We add these Airpoints Dollars to your account at the end of each month, once you have completed your activity or attraction. It may take up to 6 weeks for Airpoints Dollars to show in your account.
If six weeks have passed since your activity and you are still missing Airpoints Dollars, please forward your activity confirmation email to [email protected] Please also include the following information in your email:
- Your name
- our Airpoints membership number
- Email address provided for activity booking (if different from the one you are writing from)
Please continue to monitor your Airpoints account, and allow 60 days for all eligible claims to show. We will contact you if we are unable to credit your account.
I have a marketing idea for Bookme
Please email your proposal to [email protected].
Information for the media and press
For members of the media wishing to learn more about Bookme, please email ja[email protected].
To arrange your full itinerary, book for large groups, or organize your conference contact us now and save with custom made package deals, please email [email protected].
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
New Zealand phone contact: 021 565 577