Milford Sound - Fly-Cruise-Fly - True South Flights

From Milford Sound - Fly-Cruise-Fly - True South Flights

Hi Yogish, Thanks for taking the time to share your feedback. We're really glad to hear you enjoyed the experience itself. That said, we were disappointed to read your comments about how the booking was handled. We want to clarify what actually happened from our side. Your original booking was for June 19th, but after closely monitoring the weather, our team reached out *proactively* to let you know that flying conditions that day wouldn’t be suitable. To make sure you didn’t miss out altogether, we offered to move you to a day prior, June 18th, when the weather was much better. We completely understand that you preferred a morning slot, but unfortunately, only the afternoon tour was available at that time. While it wasn’t your first choice, we truly believe this adjustment gave you the best chance to enjoy the experience. In fact, had we left your booking as originally planned, the tour did end up being cancelled due to weather. We also want to be clear that we don’t give priority to walk-in or last-minute bookings over those planned in advance. Safety and fairness are always our top priorities, and our goal is to give everyone—the best possible experience. We’re sorry you felt let down, especially when our team did their best to keep you flying under the safest and most enjoyable conditions. Thanks again for joining us! *True South Flights Ltd* Building 8 Suite 1B/12 Hawthorne Dr, Frankton, Queenstown 9300 *Within NZ* 0800 777 922 *International* +64 3 441 1588 <+64%203-441%201588> www.truesouthflights.co.nz <https://www.facebook.com/truesouthflights> <https://www.instagram.com/truesouthflights/> <https://www.tripadvisor.co.nz/Attraction_Review-g255122-d12312434-Reviews-True_South_Flights-Queenstown_Otago_Region_South_Island.html>