JUCY Vista - Milford Sound Coach + Cruise Inc Lunch - Ex Queenstown or Te Anau

From JUCY Vista - Milford Sound Coach + Cruise Inc Lunch - Ex Queenstown or Te Anau

Kia Ora Ayakok, Thank you for taking the time to share your feedback with us. We are really quite upset to hear that you have recommended others never to choose our company again. At the weekend, our boat suffered some damage, and so was deemed unfit to cruise on for health and safety purposes. On learning this, and on a very busy Queen's birthday weekend, we enlisted the help of our partner operators to ensure that our guests could still enjoy the full Milford Sound experience to avoid disappointment. We did both email and phone you to advise that you would be travelling on a different boat to our own, and from our records it shows that you were happy to accept this change. Our staff prepared all lunches in our galley prior to the cruise, as our partner operator does not have the same facilities on board, and transferred them to our partner operator. We are sorry to hear that your lunch was taken by another passenger, but we hope that you understand that it is quite difficult for us to control and change the behaviour of other customers. As there were no food preparation facilities on board, we were unable to rectify this straight away. On complaining to our manager after the cruise, he organised for a café on the return journey to prepare food for you so that you would have some sustenance for the trip home. As the call to make the order for the food was made one hour before your arrival, we are quite surprised to hear that this freshly made picnic pack was deemed stale. We will follow up with our café partners and pass on your feedback. As mentioned both by email and by phone, we are sorry that our unexpected maintenance issues have disrupted your trip, but have truly done everything in our power to ensure you still were able to get the full coach, cruise and lunch experience. We are also sorry that someone took your lunch, and are really disappointed that you felt our solution of ordering you extra food was inadequate, especially when there was no other food available on board, or on shore before the coach departed. We would certainly be keen to get some feedback as to how we could improve our response should the same situation arise again, so please do email us on [email protected] or phone 0800 500 121 with your suggestions. Best wishes, JUCY Crew